Legal

Terms & Conditions

Please read these terms carefully before using any NammaRaidu service.

Last updated: August 2026

These Terms & Conditions govern your use of NammaRaidu, a technology platform operated by Shabytes Technologies (OPC) Private Limited, offering food delivery, grocery delivery, laundry service, parcel delivery, and — through independent Car Taxi and Auto driver partners — passenger transportation across Tamil Nadu, subject to service availability. These terms apply to the User App, Rider / Driver App, and website (nammaraidu.com). By using any of our services, you agree to all terms below.

If you are a delivery rider or a Car Taxi / Auto driver partner, additional partner-specific terms apply — see the sections below and the full Driver/Partner Terms.

Car Taxi & Auto — payment at a glance

Trip Fare — payable by the customer directly to the driver, in cash only. NammaRaidu does not collect this fare and does not currently offer online payment for these rides.

Platform Commission — a separate 5% commission on completed trips, payable by the driver to NammaRaidu. This is not charged to the customer.

Service-Specific Terms

Each service operates under its own specific conditions in addition to the General Terms below.

🍱 Food Delivery

Food orders are prepared by independent restaurant partners. NammaRaidu acts as a technology intermediary connecting customers with restaurants and is not responsible for food preparation.
Estimated delivery times are indicative and may vary based on restaurant preparation time, order volume, traffic, and weather conditions. NammaRaidu does not guarantee delivery within a specific time.
Once a restaurant has accepted and started preparing your order, cancellation may not be possible. Cancellation requests before restaurant confirmation will be processed with a full refund.
Quality, taste, hygiene, portion size, and packaging of food items are the sole responsibility of the respective restaurant partner. NammaRaidu is not liable for food quality disputes.
Customisation requests (e.g. no onions, less spice, extra sauce) are communicated to the restaurant but cannot be guaranteed.
Perishable food items are non-refundable once delivered. Refunds for incorrect, missing, or damaged items must be raised within 30 minutes of delivery with clear photo evidence through the app.
Restaurant menus, prices, and availability may change without prior notice. The price shown at checkout is the final price.
NammaRaidu reserves the right to delist restaurants that consistently receive low hygiene or quality ratings.

🛒 Grocery Delivery

Grocery orders are fulfilled by our partner stores. Product availability is subject to actual stock at the time of order and may differ from what is displayed.
If an item is out of stock after order placement, NammaRaidu may substitute it with a similar product of equal or greater value, or remove it and adjust your bill accordingly. You will be notified of any changes.
Fresh produce (vegetables, fruits, dairy) may vary slightly in weight or appearance from images shown. Bills for weighed items will reflect the actual weight.
Perishable items once delivered are non-returnable unless they are visibly damaged, expired, or incorrect — in which case a refund or replacement must be requested within 2 hours of delivery.
Non-perishable items in original sealed packaging may be returned within 24 hours of delivery if unopened and in original condition.
Delivery charges are displayed clearly before checkout and are non-refundable once the order has been dispatched.

👕 Laundry Service

Laundry services are provided by independent partner laundry stores. NammaRaidu facilitates pickup and delivery only — the actual cleaning is performed by the partner store.
Customers must ensure all clothing is free of valuables (jewellery, cash, cards, keys, documents) before handover. NammaRaidu and partner stores are not liable for any items found in clothing.
Delicate, dry-clean-only, hand-wash-only, or special-care garments must be clearly declared at the time of pickup. Items not declared as delicate will be processed using standard washing — any resulting damage is not covered.
Colour bleeding, shrinkage, or fabric damage may occasionally occur with certain garments during standard washing. By handing over clothing, you acknowledge and accept this risk.
Estimated turnaround time is 24–48 hours depending on the partner store and order volume. Express or same-day service may be available at additional cost.
Lost clothing must be reported within 24 hours of delivery with a detailed description. Compensation, if applicable, will be limited to the current resale market value of the item up to a maximum amount as determined by NammaRaidu.
Stain removal is attempted but cannot be guaranteed. Items with persistent stains will be returned cleaned to the extent possible, with the stain condition noted.

🚕 Car Taxi & Auto

Currently available passenger transportation services on NammaRaidu are limited to eligible Cars and Auto-rickshaws, subject to applicable laws, permits, registrations and other regulatory requirements. Bike/two-wheeler passenger transport ("bike taxi") is not currently offered — see "Future Services" below.
NammaRaidu is a technology platform that connects passengers with independent Car and Auto driver partners. NammaRaidu does not itself own or operate the vehicles used for these rides, and does not employ the driver partners, unless separately and expressly stated.
The trip fare for a Car Taxi or Auto ride is payable by the customer directly to the driver in cash only. NammaRaidu does not collect the passenger fare, does not currently process online customer payments (UPI, card, or otherwise) for these rides, and does not operate an escrow account for passenger fares.
Any fare estimate shown in the app or communicated by NammaRaidu is indicative only. The final trip fare payable to the driver may vary based on distance, duration, waiting time, and other factors, consistent with applicable law.
Separately from the trip fare, the driver partner pays NammaRaidu a platform/service commission on completed trips (see "Platform Commission" under Pricing, Taxes & Payment below, and the Driver/Partner Terms). This commission is a commercial arrangement between NammaRaidu and the driver and is not collected from, or added to, the amount payable by the customer.
Driver partners are independently responsible for holding and maintaining all documents and authorisations required by applicable law for their vehicle and for offering passenger transportation services, including but not limited to a valid driving licence, vehicle registration, permit, fitness certificate, insurance, Pollution Under Control (PUC) certificate, and any applicable commercial/transport authorisation. NammaRaidu reserves the right to verify these documents and to suspend or remove any driver partner who does not satisfy applicable requirements.
A trip OTP is generated for passenger boarding, where applicable. Passengers should provide this OTP to the driver before the trip begins.
The Share Ride / trip-sharing feature, where available, is a safety measure — passengers are encouraged to share trip details with a trusted contact during the ride. NammaRaidu does not guarantee complete safety and cannot eliminate all risk associated with road transportation.
Passengers must not request the driver to violate traffic laws, exceed speed limits, take unsafe or unauthorised routes, or carry prohibited items.
Lost items in a Car Taxi or Auto should be reported immediately through the app or to customer support. NammaRaidu will make reasonable efforts to assist in recovery but cannot guarantee retrieval.
Cancellations and no-shows for cash-payment rides are addressed in "Cancellation, No-Show & Refund Policy" below.

📦 Parcel Delivery

NammaRaidu facilitates parcel delivery within its current operational areas across Tamil Nadu, subject to service availability. Inter-city, interstate, or international delivery is not currently supported.
Customers must ensure parcels are securely and appropriately packaged before handover. NammaRaidu is not responsible for damage caused by inadequate or improper packaging.
The following items are strictly prohibited and may not be sent via NammaRaidu: illegal substances, flammable or hazardous materials, perishable food without sealed packaging, weapons or ammunition, live animals, counterfeit goods, currency notes or coins, and items banned under Indian law.
High-value items (jewellery, electronics, or items valued above ₹5,000) must be declared at the time of booking. Undisclosed high-value items are entirely at the sender's risk and are not covered by any compensation or insurance.
Parcel dimensions and weight must be accurately declared at the time of booking. Oversize or overweight parcels may be refused by the delivery partner or subject to additional charges.
Delivery is confirmed via OTP provided to the recipient, or a delivery photo where OTP is not possible. If the recipient is unavailable after two attempts, the parcel will be returned to the sender and a re-delivery or return charge will apply.
NammaRaidu's maximum liability for a damaged or lost parcel is limited to ₹500 or the declared value of the item, whichever is lower. Additional coverage is not currently available.

Delivery Rider & Partner Terms

These additional terms apply specifically to riders delivering Food, Grocery and Parcel orders. Car Taxi and Auto driver partners are covered separately — see the Driver/Partner Terms.

🛵 Delivery Rider & Partner Terms (Food / Grocery / Parcel)

These terms apply to riders and delivery partners who deliver food, grocery and parcel orders (by bike, scooter, cycle or other vehicle) — this is a courier/delivery role and is separate from Car Taxi and Auto passenger transportation, which is covered by the dedicated Driver/Partner Terms.
Delivery riders on NammaRaidu are independent contractors, not employees. NammaRaidu does not guarantee a minimum number of orders or earnings.
Riders must hold a valid driving licence appropriate for their vehicle category and maintain valid vehicle registration and insurance at all times, where applicable to their vehicle.
Riders must upload accurate documents during onboarding. Providing false or forged documents will result in immediate and permanent account deactivation and may result in legal action.
Riders using a two-wheeler for delivery must wear a helmet at all times while on duty, in accordance with applicable road safety law.
Riders must maintain a minimum rating as specified in the app. Accounts falling consistently below this threshold may be temporarily suspended or permanently deactivated.
Rider earnings for completed deliveries are credited to the in-app wallet after deduction of NammaRaidu's platform commission. Commission rates are displayed in the Rider App and may be updated with 7 days' notice.
Withdrawal of earnings to a UPI ID or bank account is subject to verification of bank details and minimum withdrawal limits as displayed in the app.
Riders must not accept orders and then cancel repeatedly. High cancellation rates will result in account penalties and potential deactivation.
Riders must not engage in: price manipulation, fake orders, abusive behaviour toward customers, tampering with delivery items, or any fraudulent activity. Such actions will result in permanent deactivation and possible legal action.
NammaRaidu reserves the right to deactivate any rider account for policy violations, fraud, sustained low ratings, or inactivity, with or without prior notice depending on the severity of the violation.

General Terms

Acceptance of Terms

The NammaRaidu platform (User App, Rider/Driver App, and website nammaraidu.com) is operated by Shabytes Technologies (OPC) Private Limited ("NammaRaidu", "we", "us"). By downloading, installing, or using any NammaRaidu app or website, you agree to be legally bound by these Terms & Conditions. These terms apply to all users, including customers, delivery riders, Car Taxi and Auto driver partners, restaurant partners, grocery stores, and laundry partners. If you do not agree, you must stop using our services immediately.

Platform Role & Limitation of Liability

NammaRaidu is a technology platform and intermediary that connects customers with independent service and driver partners — restaurants, grocery stores, laundry partners, delivery riders, and Car Taxi / Auto driver partners. NammaRaidu does not itself prepare food, stock grocery items, clean clothes, or operate vehicles, and does not represent itself as the employer of these independent partners unless expressly and factually stated otherwise. The quality, safety, timeliness, and legal compliance of these services are primarily the responsibility of the respective independent partner. This description is not a claim of exemption from, or compliance with, any specific licensing or regulatory regime — see "Governing Law & Regulatory Compliance" below. NammaRaidu's liability is limited as described in Section 9.

User Account & Eligibility

You must be at least 18 years of age to create an account and use NammaRaidu services. You must provide accurate, truthful, and complete information during registration and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not create multiple accounts or share your account with others. Accounts found to be fraudulent, inactive for extended periods, or used in violation of these terms may be suspended or permanently deleted.

Order & Trip Placement, Confirmation

Placing a food/grocery/laundry/parcel order, or requesting a Car Taxi or Auto ride, constitutes a request to be matched with an available independent partner. The request is confirmed only when you receive a confirmation notification and an order or trip reference is generated. NammaRaidu reserves the right to cancel or reject any order or ride request at its sole discretion due to: unavailability of eligible service or driver partners, operational issues, suspected fraud, incorrect information, or force majeure events. Where an order that was prepaid online is cancelled by NammaRaidu, a full refund of that online payment will be issued; this does not apply to the cash trip fare for Car Taxi / Auto rides, which is never collected by NammaRaidu.

Pricing, Taxes & Payment

Payment works differently for different services on NammaRaidu — please read carefully.

Food, Grocery, Laundry & Parcel Delivery: All prices displayed include applicable taxes (GST) unless stated otherwise. Prices are set by the respective restaurant or store partner and may change without notice — the price shown at checkout is final. Accepted payment methods for these services are cash on delivery, UPI, and the NammaRaidu in-app wallet, as made available. NammaRaidu does not store any credit card, debit card, or net banking information on its servers.

Car Taxi & Auto — Trip Fare (Customer → Driver): The trip fare is payable by the customer directly to the driver, in cash only, at the end of the trip. NammaRaidu does not currently collect the passenger fare, does not currently offer UPI, card, wallet, or other online payment for these trips, and does not operate an escrow account for passenger fares.

Car Taxi & Auto — Platform Commission (Driver → NammaRaidu): Separately, the driver partner pays NammaRaidu a platform/service commission of 5% of the applicable completed trip fare, subject to the final commercial agreement between the driver and NammaRaidu and applicable taxes and laws. This commission is a charge on the driver, not an additional charge to the customer, and is not deducted by NammaRaidu from any customer payment. Where technically applicable, a driver may maintain a prepaid platform balance from which this commission is adjusted; this balance relates solely to the driver's commercial account with NammaRaidu and is not a customer payment wallet, escrow account, or passenger-fare account.

Cancellation, No-Show & Refund Policy

Food, Grocery, Laundry & Parcel: cancellation windows and refund eligibility vary by service — see the service-specific sections above. Refunds for online payments are processed to the original payment method or NammaRaidu wallet within 5–7 business days; wallet refunds are credited instantly. Promotional credits and vouchers are non-refundable and non-transferable.

Car Taxi & Auto: because the trip fare is paid in cash directly to the driver and is never collected by NammaRaidu, there is no online "refund" of the trip fare to reverse. If you cancel a confirmed ride after a driver has been assigned, or fail to be present (no-show) at the pickup point within a reasonable waiting period, this may be recorded against your account and repeated cancellations or no-shows may result in temporary restrictions on booking Car Taxi / Auto rides. NammaRaidu may also apply reasonable cancellation policies to protect driver partners from repeated last-minute cancellations, details of which are made available in-app.

Promotions, Coupons & Wallet

NammaRaidu may offer promotional discounts, coupon codes, and wallet credits for Food, Grocery, Laundry and Parcel services from time to time. These offers are subject to specific terms including validity periods, minimum order values, service restrictions, and one-time-per-user limitations. Misuse of promotional offers — including creating multiple accounts to claim offers multiple times — is strictly prohibited and will result in account suspension and forfeiture of credits. Wallet balance does not earn interest and is not redeemable for cash. For the avoidance of doubt, no customer wallet is used to collect or hold the Car Taxi / Auto trip fare.

Conduct & Prohibited Activities

Users must treat all delivery riders, Car Taxi / Auto driver partners, restaurant staff, and customer support team members with respect and dignity. The following are strictly prohibited on our platform: abusive, threatening, discriminatory, or violent behaviour; placing fraudulent or fake orders or ride requests; misuse of promotional offers; attempting to access another user's account; scraping, reverse-engineering, or copying the app; using the platform for any illegal purpose; harassing or intimidating riders or driver partners. Violations may result in immediate account termination and referral to law enforcement.

Driver & Vehicle Compliance

Car Taxi and Auto driver partners, and the owners of the vehicles used, are solely responsible for obtaining and maintaining all registrations, permits, fitness certificates, insurance, Pollution Under Control (PUC) certificates, driving licences, and any other commercial/transport authorisation required by applicable central, state, and local law for their vehicle and category of service. NammaRaidu reserves the right to request, verify, and periodically re-verify these documents, and to suspend or remove any driver partner (or delist any vehicle) that does not satisfy applicable requirements, without this being treated as an admission of liability for the partner's non-compliance.

Limitation of Liability

NammaRaidu's maximum total liability to you for any single claim arising from use of our platform shall not exceed the value of the specific order, trip, or transaction in question. We are not liable for: indirect, consequential, or punitive losses; loss of profits or business opportunities; delays or incidents caused by traffic, weather, road conditions, or force majeure; the acts, omissions, negligence, or regulatory non-compliance of independent service or driver partners (restaurants, riders, stores, Car Taxi / Auto drivers); technical failures, downtime, or errors beyond our reasonable control; or any loss arising from your own misuse of the platform. Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under the Consumer Protection Act 2019 or other applicable Indian law.

Intellectual Property

All content on the NammaRaidu platform — including but not limited to the app interface, logo, brand name, trademarks, service icons, text, graphics, and underlying code — is the intellectual property of NammaRaidu / its licensors and is protected under the Trade Marks Act 1999, Copyright Act 1957, and other applicable Indian and international laws. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any NammaRaidu content without prior written consent.

Privacy & Data Protection

Your use of NammaRaidu is also governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of this agreement. By using our services, you consent to the collection, use, and processing of your personal information as described in the Privacy Policy. Our Privacy Policy is available at nammaraidu.com/privacy.

Termination

NammaRaidu may suspend or terminate your account at any time, with or without notice, for: violation of these Terms, fraudulent or illegal activity, abusive behaviour toward service or driver partners, creating multiple accounts, failure to maintain required vehicle/driver documentation (for driver partners), or for operational reasons. You may delete your account at any time through the app settings. Upon termination, your right to use the platform ceases immediately. Pending orders or trips at the time of account closure will be fulfilled or cancelled at NammaRaidu's discretion.

Amendments to Terms

NammaRaidu reserves the right to update or modify these Terms & Conditions at any time, including to reflect changes to service availability, payment methods, or applicable law. Material changes will be communicated via an in-app notification or email at least 7 days before taking effect. Your continued use of NammaRaidu services after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services and may delete your account.

Future Services

NammaRaidu may introduce additional vehicle categories or mobility services (which may include two-wheeler / bike-based passenger transport) in the future. No such two-wheeler passenger transport ("bike taxi") service is currently offered, and no representation is made that bike taxis are currently permitted or legal in Tamil Nadu. Any new vehicle category or service will only be activated after confirming applicable legal, licensing, and regulatory requirements, and will be separately notified through the app and/or website before launch.

Governing Law & Regulatory Compliance

These Terms & Conditions are governed by the laws of India, including the Information Technology Act 2000, the Motor Vehicles Act 1988, applicable Motor Vehicle Aggregator Guidelines, the Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023, to the extent each applies to the relevant service. NammaRaidu does not claim any specific regulatory exemption, licence, or government approval beyond what is expressly stated in the Company Information section below. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts located in Ariyalur, Tamil Nadu, India.